Terms & Conditions

These Terms & Conditions apply to use of the Luxewell Pilates website. By using the website, you agree to use it lawfully and respect the rights of other visitors and the studio. Bookings, memberships, and purchases may also be subject to the terms shown in Momence at the time of checkout and to any studio agreement or waiver you accept.

Website information

We aim to keep class descriptions, schedules, prices, and availability accurate, but details can change. The live schedule and applicable checkout information should be reviewed before booking. Website content is provided for general information and does not guarantee a particular result from any class or membership.

Bookings, memberships, and payments

Momence provides the schedule, account access, booking, membership, and checkout functions linked or embedded on this site. You are responsible for providing accurate booking information and reviewing the price, included visits or equipment classes, renewal terms, expiration dates, and any purchase-specific conditions shown before payment. Applicable Momence terms may also govern your use of its platform. Questions about a Luxewell purchase can be sent to our studio using the contact details below.

Class attendance and cancellations

Please arrive 5–10 minutes before class. Studio doors lock at the scheduled class start time and late entry is not permitted. Cancel a class through the online booking system at least 12 hours before it starts. A cancellation within that window forfeits the class credit or payment; an unannounced no-show may also incur a $10 fee. Cancellations cannot be processed by email, text, or phone. Any additional membership cancellation, refund, or credit terms presented at purchase or in your agreement also apply.

Studio participation

Grip socks are required for classes. Mats and standard props are provided. Please follow instructor guidance and let the studio know about relevant injuries, limitations, or concerns before participating. Pilates and fitness activities involve physical exertion and potential risks. Website content and class descriptions are not medical advice; consult a qualified health professional if you have questions about whether an activity is appropriate for you.

Respect for others and content

Please treat instructors and other clients respectfully. Filming and photography are not allowed during regular classes to protect client privacy. You may take photos before or after class, and classes specifically designated “Filming Permitted” may have different rules. The website’s text, photographs, logos, and design belong to Luxewell or their respective owners and may not be reused commercially without permission.

Third-party services and links

The website connects to Momence, Flodesk, Cognito Forms, Google Maps, and Instagram. Their services are operated by those providers and may have separate terms and privacy practices. We are not responsible for the content or availability of websites we do not control.

Availability and liability

We may update, suspend, or discontinue website features or change these terms by posting a revised version. We work to keep the site available and accurate, but cannot promise uninterrupted or error-free access. To the extent permitted by applicable law, Luxewell is not liable for losses arising solely from temporary website unavailability or reliance on general website content. Nothing here limits rights that cannot legally be excluded.

Contact us

For questions about these terms, bookings, or studio policies, email [email protected], call 945.445.4250, or write to Luxewell Pilates, 15713 Quorum Drive, Addison, TX 75001. You can also review our Privacy Policy and Studio FAQs.